Refund Policy

TidyFlow is a digital Software-as-a-Service (SaaS) tool. Because the generation of customized PDFs incurs immediate server costs and third-party Artificial Intelligence (API) processing fees:

We stand by the quality of our product. We will issue a full refund to your original payment method only under the following strict conditions:

• ✓You request the cancellation and refund within seven (7) days of your initial subscription payment.
• ✓You have experienced a critical, documented technical error that prevents the software from functioning as advertised.
• ✕You have NOT successfully generated any Pro-Tier (unwatermarked) PDFs using the paid features.

You may cancel your ongoing monthly or annual subscription at any time through your billing dashboard (managed by Lemon Squeezy). Canceling your subscription prevents future billing, but does not warrant a refund for the current billing cycle.

If you meet the criteria in Section 2, please email our support team with your account email, receipt, and a description (or screenshot) of the technical issue. All refund requests are reviewed and processed at the sole discretion of StartXtremes management.